Customer-service performance
We review support records to spot slow replies, unresolved issues, and avoidable escalations.
- First-response time
- Issue-resolution time
- Unresolved support tickets
- Refund turnaround
- Customer satisfaction
- Chargeback trends
Shopify compliance and operations
Compliance First.
Smooth Operations.
We help manage compliance and everyday operations for your Shopify store. Our team handles technical upkeep, merchant requirements, customer service, and shipping-performance reviews.
Store complianceDaily operationsNew York City oversight
$6 / hour
40 hours per week. $240 weekly.
Monday-Friday
9 a.m.-5 p.m. Eastern Time (ET)
NYC-led
Your dedicated project manager
Week-to-week
Cancel anytime. No long-term contracts.
A better foundation
Reliable operations start
with a store that works.
Hidden technical issues can hold back an otherwise great store. We identify the cause, make the repair, then check how the change affects your customers.
Find the issue. Fix the cause. Check the result.
Make your products discoverable
Resolve crawl barriers, indexing restrictions, broken links, and inconsistent product data.
Keep the shopping experience healthy
Address slow pages, mobile friction, theme bugs, and app conflicts before they become bigger problems.
Stay ready for what changes next
Review your store after platform updates, catalog changes, and seasonal promotions.
Connected support
Your store. All the moving parts.
From the code behind a product page to the person answering a customer's question, one NYC contact coordinates the work.
01
Store compliance
Technical search checks, accessibility improvements, clear policies, and merchant-channel reviews.
02
Shopify technical support
Theme fixes, app conflicts, Liquid changes, and performance work to keep your store running smoothly.
03
Content & product media
Human-written content, optimized product imagery, banners, and video built around your brand.
04
Customer service
Dedicated email, ticket, and live-chat support. We monitor response times, resolution, and customer feedback.
Built for the day-to-day
Not just an audit.
Ongoing store care.
An audit is the starting point. We fix the issues it uncovers, verify the changes, and monitor store operations as your platform, products, and processes change.
Shopify, themes, and apps evolve at different speeds. We troubleshoot conflicts, review mobile layouts, and check important shopping journeys after changes. The goal is a store that continues working for both customers and search engines.
Shopify first. Support across the platforms your business uses.
Shopify, WordPress, BigCommerce & moreCompliance beyond search
Customer service.
Reliable delivery.
We monitor support performance and shipping reliability. Clear policies, accessible pages, and accurate merchant settings complete the picture.
Shipping performance
We compare delivery promises with order and carrier data. Tracking gaps, delays, and cost mismatches get flagged for follow-up.
- Order-processing time
- On-time dispatch
- On-time delivery
- Tracking coverage
- Fulfillment cancellations
- Shipping-cost consistency
Different channels. Different requirements.
Shopify Shop
Review Shop eligibility and chargeback trends. Check delivery performance separately when Shop Promise is relevant to your store.
Google Merchant Center
Review Store Quality signals for shipping speed, costs, returns, and store ratings. Check that merchant settings match your storefront promises.
Bing Merchant Center
Review Microsoft Merchant Center policies for Bing shopping listings. Keep shipping information, contact details, returns, and checkout disclosures consistent.
ChatGPT Agent
Support current ChatGPT product discovery with accurate product pages, eligible Shopify Catalog data, approved store policies, and online-store checkout readiness. Product recommendations are not guaranteed.
Bing shopping listings are managed through Microsoft Merchant Center. The ChatGPT card covers product-discovery readiness, not the former agent mode or a merchant-center certification. Internal service targets are not universal platform thresholds. Eligibility, badges, product recommendations, and account reinstatement cannot be guaranteed.
Sales channels we support
Start with broad-reach channels, then expand into marketplaces that fit your products. We help with catalog connections, merchant requirements, fulfillment settings, and customer-service processes.
Focused on non-food retail and wholesale products.
- Amazon USRetail marketplace
- Google Shopping & YouTubeSearch & video discovery
- Facebook ShopSocial commerce
- Instagram ShoppingSocial commerce
- Walmart MarketplaceRetail marketplace
- TikTok ShopSocial commerce
- ShopShopify shopper discovery
- eBayRetail marketplace
- Target PlusCurated retail marketplace
- Faire WholesaleB2B wholesale marketplace
- EtsySpecialist retail marketplace
- Pinterest ShoppingVisual discovery & ads
- Microsoft Shopping / BingSearch listings & ads
Listed in our recommended starting order for US-focused Shopify stores, not as a measured Shopify market-share ranking. Connections and eligibility vary by channel, region, and product category.
Channel details and connection optionsAccessibility
Check keyboard navigation, form labels, contrast, and assistive-technology usability. Address theme barriers, then retest important shopping journeys.
Privacy & cookies
Set up approved privacy and cookie notices with usable consent controls. Recheck the setup when tracking tools or integrations change.
Terms & store policies
Keep approved terms and conditions up to date. Make shipping, returns, refunds, payment details, and contact information consistent across your store and merchant channels.
We handle website implementation and ongoing upkeep. Policy wording and jurisdiction-specific decisions should be reviewed by your legal adviser; our support is not a legal certification.
New York City oversight
A local point of contact.
A worldwide team.
Your dedicated NYC project manager learns how your store works, then handles core tasks personally. Our full-time global specialists provide focused support when needed.
Send a task by email, WhatsApp, Slack, or ClickUp. You receive an estimate before work begins, followed by a clear record of the time spent. One point of contact keeps communication simple.
Upfront approvalHubstaff time trackingWeekly billing
A clearer perspective
Search compliance
vs. traditional SEO.
Understand what we check, how merchant requirements differ, and what you can realistically expect.
Search compliance means reviewing your store against search engines' technical requirements, spam policies, and best practices. Our wider compliance work covers accessibility, privacy notices, store policies, customer-service performance, and shipping reliability. We check the technical setup as well as the experience customers receive. This is a service approach, not a certification issued by Google or Bing.